Terms of Service

To use our services, you must:

• Be at least 18 years of age or have the consent of a parent or legal guardian
• Provide accurate, current, and complete information during the registration process
• Maintain the security of your account password and all activity conducted under your account
• Notify us immediately of any unauthorized use of your account or security breach
• Not use our services for any unlawful purpose or in violation of any applicable Kenyan or international law

You are responsible for all content posted and activity that occurs under your account. Taifa Cloud reserves the right to suspend or terminate accounts that violate these terms or engage in abusive behaviour.

Our services must be used in a lawful and responsible manner. The following activities are strictly prohibited:

• Sending unsolicited bulk email (spam) or engaging in any email abuse
• Hosting or distributing malware, viruses, ransomware, or any malicious code
• Operating phishing websites or engaging in identity theft schemes
• Hosting content that is illegal under Kenyan law, including hate speech, child exploitation material, or copyright-infringing content
• Engaging in cryptocurrency mining without explicit written permission
• Launching DDoS attacks, port scans, or any form of network abuse
• Using our services to proxy or relay illegal traffic

We reserve the right to suspend or terminate any account found to be in violation of this Acceptable Use Policy without notice and without refund. We cooperate fully with Kenyan law enforcement authorities in investigating illegal activity.

Taifa Cloud guarantees 99.9% network and infrastructure uptime for all shared hosting, reseller hosting, and VPS plans, measured on a calendar-month basis.

What is covered: Network connectivity, power supply, server hardware, and hosting infrastructure under our direct control.

What is excluded: Scheduled maintenance (notified at least 48 hours in advance), DDoS attacks, third-party network failures, domain propagation delays, issues caused by customer actions, force majeure events, and application-level downtime (e.g., script errors, resource exhaustion due to customer content).

Service Credits: If uptime falls below 99.9%, you may request a service credit:

• Below 99.9% — 5% of monthly fee credited
• Below 99.0% — 10% of monthly fee credited
• Below 95.0% — 25% of monthly fee credited

Credits must be requested within 7 days of the month-end. Credits are applied to future invoices and are not redeemable as cash refunds.

Pricing: All prices are listed in Kenyan Shillings (KES) and are exclusive of VAT (16%) unless otherwise stated. Prices for .ke domains include applicable KeNIC fees.

Payment Methods: We accept M-Pesa (STK Push and Buy Goods Till), Visa and Mastercard debit/credit cards, and bank transfers for annual plans.

Billing Cycle: Shared hosting is billed monthly or annually (annual plans receive a discount). VPS plans are billed monthly. Domain registrations are billed annually at the time of registration and renewal.

Invoice Due Date: Invoices are due upon receipt. A 3-day grace period is provided for monthly plans. After the grace period, services may be suspended without further notice. A reactivation fee of Ksh 500 applies to suspended accounts.

Late Payment: Accounts more than 7 days past due will be suspended. Accounts more than 30 days past due may be terminated and data permanently deleted.

Price Changes: We reserve the right to adjust prices with 30 days' notice. Price changes do not affect current billing periods but apply at renewal.

14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee on all shared hosting and reseller hosting plans. If you cancel within the first 14 days of service, you will receive a full refund (excluding add-on domains, SSL certificates, and domain registration fees which are non-refundable).

VPS and Dedicated Servers: VPS plans are eligible for a 7-day money-back guarantee. After 7 days, no refunds are issued, but services continue until the end of the paid billing period.

Domain Names: Domain registrations, transfers, and renewals are non-refundable once processed, as per ICANN and KeNIC policies.

How to Cancel: Log in to your dashboard, navigate to Services, and request cancellation. Alternatively, open a support ticket or email billing@taifacloud.co.ke.

Refund Processing: Refunds are processed within 5-7 business days. M-Pesa payments are refunded via M-Pesa. Card payments are refunded to the original card. Bank transfers are refunded via bank transfer to the original account.

To the maximum extent permitted by applicable law:

• Taifa Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use or inability to use our services
• Our total liability for any claim arising from these Terms or your use of our services shall not exceed the total amount paid by you to Taifa Cloud in the 12-month period preceding the event giving rise to the claim
• We are not responsible for data loss. While we perform daily automated backups, you are strongly advised to maintain your own off-site backups of critical data
• We are not liable for service interruptions caused by force majeure events including but not limited to natural disasters, war, civil unrest, power outages, internet backbone failures, or acts of government

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.